Privacy Policy

Last Updated: June 25, 2026

1. Information We Collect

We collect personal information necessary to provide our luxury transportation services, including name, contact details, pickup/dropoff locations, and account credentials. For drivers, we additionally collect license, vehicle registration, insurance documents, and payout banking details. We do not store full payment card numbers — payment processing is handled by Stripe, our PCI-compliant payment processor.

2. Location Data

To calculate fares and provide live trip tracking, we collect pickup/dropoff addresses and, during an active trip, your chauffeur's real-time GPS location. This live location is shared with the passenger on that trip (via a tracking link) and with our dispatch team, and is retained as trip history after the ride ends. Address and route data is processed through Mapbox's mapping and geocoding services.

3. How We Use Your Information

Your information is used to execute reservations, communicate updates about your ride (including booking confirmations, trip reminders, and chauffeur details via email and SMS), process payments, send post-ride receipts and review requests, administer our referral program, and improve our services. Driver documents are used solely to verify compliance with licensing, insurance, and registration requirements.

4. Service Providers

We share information with trusted third-party providers only as needed to deliver our service: Stripe (payment processing), Twilio (SMS notifications and OTP login), Resend (transactional email), Mapbox (mapping, geocoding, and route pricing), and Supabase (secure data storage and document uploads). We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your personal and payment data, including encryption of sensitive financial details (such as driver payout account information) at rest and role-based access controls restricting who can view it.

6. Your Choices

You may request access to, correction of, or deletion of your personal information by contacting us at the email below. SMS notifications can be opted out of at any time by following the instructions included in the message.

7. Absolute Discretion

As a premium service, we maintain strict confidentiality regarding our clients' identities, destinations, and conversations held within our vehicles.

8. Contact Us

Questions about this policy can be directed to concierge@royalmidnight.com or +1 (728) 230-4531.