Last Updated: August 16, 2026

1. Information We Collect

We collect personal information necessary to provide our luxury transportation services, including name, contact details, pickup/dropoff locations, and account credentials. For drivers, we additionally collect license, vehicle registration, insurance documents, and payout banking details. We do not store full payment card numbers — payment processing is handled by Stripe, our PCI-compliant payment processor.

If you record cabin preferences — preferred temperature, music, beverage, how you wish to be addressed, or a preference for minimal conversation — these are stored on your account and shown to the chauffeur assigned to your trip so the vehicle can be prepared before you arrive. They are not used for any other purpose. Administrative notes about an account are internal and are never shown to the person they describe.

When you accept our Terms, Privacy Policy or the Chauffeur Agreement, we record that acceptance together with the date, time, originating IP address, browser identifier and the version of the document accepted. This is kept as evidence of the agreement itself, not for tracking or profiling.

2. Location Data

To calculate fares and provide live trip tracking, we collect pickup/dropoff addresses and, during an active trip, your chauffeur's real-time GPS location. This live location is shared with the passenger on that trip (via a tracking link) and with our dispatch team, and is retained as trip history after the ride ends. Address and route data is processed through Mapbox's mapping and geocoding services.

3. How We Use Your Information

Your information is used to execute reservations, communicate updates about your ride (including booking confirmations, trip reminders, and chauffeur details via email and SMS), process payments, send post-ride receipts and review requests, administer our referral program, and improve our services. Driver documents are used solely to verify compliance with licensing, insurance, and registration requirements.

4. Service Providers

We share information with trusted third-party providers only as needed to deliver our service: Stripe (payment processing), Twilio (SMS notifications and OTP login), Resend (transactional email), Mapbox (mapping, geocoding, and route pricing), and Supabase (secure data storage and document uploads). We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your personal and payment data. Chauffeur payout details — bank routing and account numbers, and tax identification numbers — are encrypted before they are stored and are never displayed back in full, to the chauffeur or to staff; only the last four digits are ever shown. Uploaded documents are held in private storage and reachable only through short-lived links issued to authorised viewers. Connections to our database are TLS-verified, and access is role-based.

6. Retention

Reservation and trip records, including routes travelled, are retained as service history and for tax and accounting obligations. Chauffeur compliance documents are retained while the chauffeur is engaged and for the period afterwards required by law or insurance. Records of your acceptance of our agreements are retained for as long as they may be relevant to a dispute, which may outlast the account itself.

7. Your Choices

You may request access to, correction of, or deletion of your personal information by contacting us at the email below. SMS notifications can be opted out of at any time by following the instructions included in the message.

8. Absolute Discretion

As a premium service, we maintain strict confidentiality regarding our clients' identities, destinations, and conversations held within our vehicles.

9. Contact Us

Questions about this policy can be directed to support@royalmidnight.com or +1 (728) 230-4531.